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Terms & Conditions

Last updated: December 2025

 

These Terms & Conditions (“Terms”) govern the use of the Hospitality Profit Suite website, software tools, memberships, consulting services and marketing services. By accessing or using our website or purchasing any product or service, you agree to be bound by these Terms.

1. About Us
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Hospitality Profit Suite (“we”, “us”, “our”) provides hosted software tools, downloadable calculators, consulting services and marketing support for hospitality businesses.

Contact: info@hospitalitysuite.co.uk

2. Definitions
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  • Tools – Digital calculators, software and hosted tools provided by Hospitality Profit Suite

  • Individual Tool Purchase – A one-off purchase of a downloadable calculator

  • Site Membership – Subscription providing hosted online access to tools for one physical site

  • Enterprise Access – Multi-site access provided under separate agreement

  • Services – Consulting, advisory, marketing, website or support services

  • User / Client – Any individual or business using the website, tools or services

3. Website & Platform Use
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You agree to use the website and platform lawfully and not to:

  • Misuse tools or services

  • Attempt unauthorised access

  • Share login credentials outside permitted use

  • Copy, reproduce, resell or distribute tools or content

We reserve the right to suspend or terminate access if misuse is identified.

4. Tools & Calculators – Use and Reliance
 
a) Nature of Tools

All calculators and tools provided by Hospitality Profit Suite are decision-support tools only.

They:

  • Are provided for informational and planning purposes

  • Rely on data entered by the user

  • Do not guarantee accuracy, completeness or suitability for any specific business

Outputs are indicative only and should not be relied upon as definitive advice.

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b) User Responsibility

You acknowledge that:

  • You are responsible for the accuracy of all data entered

  • Results may change as costs, pricing, staffing and conditions change

  • You must independently validate outputs before making decisions

We are not responsible for errors arising from incorrect, incomplete or outdated data inputs.

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c) No Advice Disclaimer

Use of tools does not constitute:

  • Financial advice

  • Accounting advice

  • Legal advice

  • Tax advice

You should seek professional advice where appropriate.

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5. Site Membership Licence Terms

  • Each Site Membership licence is valid for one physical hospitality site

  • Membership provides hosted access only

  • Downloadable files are not included

  • Sharing access across multiple sites under one licence is prohibited

We reserve the right to suspend or terminate membership where licence misuse is identified.

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6. Consulting & Advisory Services

Consulting services are provided on a best endeavours basis and are advisory in nature.

You acknowledge that:

  • Advice is based on information provided by you

  • Recommendations are non-binding

  • Outcomes depend on implementation, external factors and operational decisions

We do not guarantee:

  • Increased profit

  • Cost reduction

  • Performance improvement

  • Commercial success

All decisions remain the responsibility of the client.

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7. Marketing & Website Services

Marketing and website services are provided as professional support services only.

We do not guarantee:

  • Increased sales or revenue

  • Footfall, bookings or conversion rates

  • Search engine rankings

  • Advertising performance

  • Social media growth or engagement

Marketing outcomes depend on many external factors beyond our control.

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8. Fixed-Fee Reviews & Reports

Reports, reviews and assessments are:

  • Based on information provided at the time

  • Opinion-based and advisory

  • Not guarantees of future performance

We are not responsible for actions taken based on reports without further validation.

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9. Limitation of Liability

To the fullest extent permitted by law:

We shall not be liable for:

  • Loss of profit

  • Loss of revenue

  • Loss of business or opportunity

  • Loss of data

  • Business interruption

  • Indirect or consequential loss

Our total liability, whether in contract, tort or otherwise, shall not exceed:

  • The amount paid for the relevant product or service in the preceding 12 months

Nothing in these Terms limits liability where it cannot legally be excluded.

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10. No Warranties

All tools, services and content are provided “as is” and “as available”, without warranties of any kind, express or implied.

We do not warrant that:

  • Tools will meet all business requirements

  • Access will be uninterrupted

  • Outputs will be error-free

  • Results will be achieved

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11. Intellectual Property

All intellectual property rights in tools, content, branding and materials remain the property of Hospitality Profit Suite.

You may not reproduce, modify, distribute or resell any content without written permission.

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12. Payments, Refunds & Cancellations
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  • Digital products are non-refundable once accessed or downloaded

  • Membership fees are charged in advance

  • Memberships can be cancelled at any time but are non-refundable for unused periods

  • Consulting and services are non-refundable once delivered

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13. Suspension & Termination

We may suspend or terminate access where:

  • These Terms are breached

  • Tools or licences are misused

  • Fraudulent activity is suspected

Outstanding fees remain payable.

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14. Data Protection

Personal data is handled in accordance with our Privacy Policy.

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15. Governing Law

These Terms are governed by the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction.

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16. Contact

For all enquiries relating to these Terms:

info@hospitalitysuite.co.uk

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